ChoosingHow to pick the right service when you are not sure
Most callers know the symptom, not the service name. That is fine. Start with what you can see or hear, and dispatch will pass the call to a plumber who does that work.
- Describe the symptom in plain words: where the water is, what it sounds like, how long it has been going on.
- Say whether the problem is spreading. Water on the move is an emergency, while a slow drip can often wait for a same-day visit.
- Give your ZIP code so dispatch can check the service area list and find the nearest plumber.
- Ask what the visit will cover. The price factors guide explains what moves the price, and the frequently asked questions answer the questions callers ask most.
If two services seem to fit, call anyway. A leak can turn out to be a failed fixture, and a slow drain can turn out to be a main line problem. The plumber on site decides, and the decision is yours to approve before work starts.